IT support
Setting up Windows devices, building hardware, managing Microsoft 365 accounts and fixing faults by remote support.
- Helpdesk & remote support
- Hardware & PC support
- Device setup
- Updates & maintenance
- Users & accounts
Hello, I’m Christian Hählen.
IT. Web.
Digital solutions.
Your personal IT partner – remote for companies, the self-employed and private clients: IT support, networks, websites and digital systems.
Reply within 24 hours – usually the same day.
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Personal & directOne point of contact who advises and supports – from start to finish.
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Fast response timesI’m there when you need me.
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Reliable & secureEncrypted remote support, only with your approval – whether company, bakery or private.
Services that genuinely help
Four areas, one point of contact – explained clearly and solved remotely.
Networks
UniFi networks, planned remotely – secure connections for your business.
- UniFi planning (UEWA-certified)
- Wi-Fi planning
- Firewall & router
- VPN & remote working
- Separated networks
Websites
Websites that load fast on every device – with a clear structure and an easy path to getting in touch.
- Web design
- Mobile-first & fast
- Findability (SEO)
- Contact & enquiries
- Hosting & maintenance
Digital systems
Understanding and improving your workflows – with advice (including hospitality & POS systems) and tailor-made tools instead of off-the-shelf software.
- Process analysis
- Hospitality & POS systems
- Tailor-made tools
- Built to fit
- Documented & extensible
How I work with you
A clear process – so you know what to expect.
Getting to know each other
We talk through your needs and goals – free and without obligation.
Planning the solution
I analyse your situation and put together a fitting, easy-to-follow solution.
Implementing
I put your solution in place – on schedule, documented and tested, so it holds up in everyday use.
Ongoing support
I’m still here after the project is done – with support and further development.
At home with companies, the self-employed and private clients
From a single workstation to a company team – explained clearly and solved remotely.
Companies
IT support, Microsoft 365, networks and workflows – one point of contact for everything.
Self-employed
Website, email and devices: all set up so you can focus on the business.
Private clients
PC problems, a new computer, Wi-Fi at home – explained patiently and solved cleanly.
Hospitality
Advice on workflows and POS systems – so the business runs smoothly.
Christian Hählen
Founder & owner of Fachbyte
About
Explained simply. Delivered personally.
I’m Christian Hählen – your personal point of contact for IT and web. No newcomer, just newly self-employed: the experience from many years of IT projects, systems engineering and support goes into every Fachbyte project.
15+ years of IT experience
10 years as a Project & System Engineer
UEWA-certified
Hospitality expertise
More about me
Selected projects
In-house developments and client projects by Fachbyte – from a chat app to a tailor-made tool.
In-house project
Bilingual chat app
sabai.love
Bilingual chat app: each person writes in their own language and reads in theirs – with context-aware translation that understands the flow of the conversation, in 24 languages and entirely without an app store.
View details
Client project
Website & online shop
mybaker
A new website with an integrated online shop for an artisan bakery – private customers and businesses pre-order fresh baked goods online and collect them the next day.
View details
In-house project
Booking software
bookloya.ch
Booking software for hair and beauty salons: their own online appointment-booking portal with a loyalty programme – no marketplace and no commission.
View detailsPowerful technologies
for your project.
Proven tools, not experiments – from support to the finished web project.
All trademarks and logos are the property of their respective owners – named as a reference to the tools used.
Frequently asked questions
The essentials up front – above all about working together remotely.
How does working together go when you’re remote?
I solve most IT matters by encrypted remote support, video call or phone – fast and with no travel. You grant access, I look directly at your system and explain what I’m doing. An on-site visit is only rarely needed.
Do you also look after private clients and the self-employed – or only companies?
Both. From a single workstation at home through the self-employed to a company team – I work on equal terms, no matter how big your request is.
What does it cost?
Transparent and with no hidden costs. Depending on the task I charge by time or offer a fixed price. What makes sense for you we sort out in the free initial consultation – nothing is charged before that.
How quickly do you respond?
You usually get a reply the same day, and within 24 hours at the latest on a working day. For urgent faults I deal with them as fast as possible.
Can you take over my existing IT?
Yes. I first get an overview of your current setup and then either take it over as it is – optimising step by step – or rebuild it cleanly if that’s the better route.
Is my data safe during remote support?
Yes. Access runs over an encrypted connection, happens only with your approval and is time-limited. No permanent back door remains on your system.
Ready for less hassle and more clarity?
Let’s find out how I can help you in a free initial consultation.
Book a free initial consultationReply within 24 hours – usually the same day.
Prefer to book a time directly?Book a consultation
Support by remote access – wherever you are.